FAQ

Everything you need to know

FREQUENTLY ASKED QUESTIONS

All the answers to the most frequently asked questions can be found here. If you have any further questions about your stay or our services, please feel free to email us: home@zaehlwerk-apartments.de

We offer a fully automated and contactless check-in process. Before your arrival you will not only receive the registration form, but also an 8-digit and a 4-digit code.

The 4-digit code can be used immediately for check-in at the outer door. Do not forget: After entering the numbers, always click on the tick to confirm the process. At the apartment door itself, you must first use the 8-digit code once and confirm the process. Afterwards, you can also use the 4-digit code at your apartment door.

If you would like to check in at our reception, you can do so Monday to Friday from 9 AM – 5.30 PM.

With our Guest-Service-Manager you can conveniently check out online and simply close the doors behind you. You will automatically receive the final invoice via email. We kindly ask you to leave the flat by 11 AM at the latest. If you would like to check out later, we can offer you a late check-out until 3 PM, subject to availability. We charge € 30 for this service. Please feel free to contact us.

If you would like to check out at our reception, you can do so Monday to Friday from 9 AM – 5.30 PM.

At ZÄHLWERK Apartments Pfaffenhofen you can operate all our doors with codes. However, we offer you the possibility of having room cards handed out at our reception desk.

With the 4-digit code, which you will receive from us before your arrival, you can easily enter and leave the apartment building.

The only exception is the initial activation of your apartment door. At the apartment door itself, you must first use the 8-digit code and confirm the process with the tick. You can then also use the 4-digit code at the apartment door.

Please note: After entering any code, you must always click the tick to confirm or the “x” if you have made a mistake.

Within our Guest-Service-Manager you will find many digital services. From the reservation confirmation and your registration form to the personal access code for the booked apartment. This doesn’t only save tedious paperwork, you are also completely free and flexible to come and go whenever you want.

Our reception is open from Monday to Friday from 9 AM – 5.30 PM. But even outside the reception hours and at weekends, a member of staff is always available for you. If you have any questions or need help, you can call us on: +49 (0)8441 8790707 or send an email to: home@zaehlwerk-apartments.de.

For short-term stays, in the spirit of sustainability and environmental protection, we offer our “Green Choice” option. Within this option we clean your apartment every three days. On request, daily room cleaning is also possible free of charge. For long-term stays (21 days or more), room cleaning is once a week.

Please note that cleaning service is not available on weekends.

Two washing machines and two dryers are located in our laundry room in the basement. These are operated directly by WeWash. Use the WeWash app to check whether the washing machine or dryer is free, reserve a slot and pay conveniently in the app.

Costs per wash and dry load
Washing: € 3
Drying: € 2

Some of our Single Apartments are barrier-free. Just contact us if you need further information.

A total of 64 parking spaces are available in the car park behind our building. The parking fee is € 10 per night. For long-term stays (21 nights or more), the parking fee is € 3 per night.

For contactless and cashless payment, we accept all major cards such as EC, Mastercard, Visa and Amex. If you don’t have a credit card, you can also pay your bill for the apartment and the laundry service at our reception from Monday to Friday, 9 AM – 5.30 PM in cash or with an EC card.

You can find everything on the subject of “Cancellations” in our General Terms and Conditions of Business. Click here for the terms and conditions of ZÄHLWERK Apartments.

Pfaffenhofen’s car-free centre is not far from ZÄHLWERK Apartments. You’ll be right at the heart of the city within less than a 10-minute walk. Here you can enjoy yourself by discovering many nice restaurants and bars.

Pfaffenhofen is a little paradise with a multitude of options for leisure activities. Located diagonally opposite of ZÄHLWERK Apartments, only a 3-minute walk away, you’ll find the municipal swimming pool, the PAFRock climbing hall with its 1,300 m² climbing space or Pfaffenhofen’s ice skating stadium.

No matter if you want to hike, skate or attend cultural events: find many more tips and information for your activities during your temporary stay here.

https://pfaffenhofen.de/lebenslagen/leben/freizeit/

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